2023

Relay — handoff between humans and agents

PLACEHOLDER. Interaction patterns for the moment an automated flow gives up and asks a person.

Role: Interaction design
Tools: TypeScript · Claude API

The problem

PLACEHOLDER. Open on the situation as it actually was, not on the solution. What was breaking, who felt it, and what it cost.

The approach

PLACEHOLDER. The decisions worth defending, and what was traded away to get them. A case study is an argument with evidence in the middle of it.

PLACEHOLDER constraint that shaped the work
PLACEHOLDER assumption that turned out to be wrong
PLACEHOLDER thing that was cut deliberately

PLACEHOLDER. A line from a user, a stakeholder, or a review that changed the direction of the work.

— PLACEHOLDER — source

What happened

PLACEHOLDER. The result, stated plainly, with the number if there is one. This is the part recruiters scan for, and it is the reason the outcome field exists.